DELIVERY & PACKAGE
All items include free shipping with tracking.
We will pack with great care and send it to you.
*If anybody wants to send a bag for a loved one, we will prepare a wonderful gift package and send it to the given address. please let us know when you purchase it.
*Customers might be charged duty/VAT depending on the country's laws of the recipient.
WARRANTY & PRODUCT SPECIFICATIONS
We will repair or replace defects in materials or workmanship.
All our products are handmade from natural leather in small batches. It may have slight defects and variations of color, size and weight are beyond our control. Your understanding and patience are greatly appreciated.
We hope that you will be delighted with your purchase from Jillanie, however, if you do decide the item is not to your taste
then we will happily accept returning the item within 30 days. Returning the item is the responsibility of the customer.
We reserve the right not to accept any returns which have been used or do not conform to these conditions.
We recommend that you send the item with tracking as items remain your responsibility until safely received by ourselves.
Pull-up leather is a leather naturally imbued with oils. When you flex the leather, it will slightly change color to show where the oils are moving around.
Full-grain leather is a leather that has not been buffed to remove imperfections which means a more natural look, and the leather remains breathable.
It is longer-lasting and more durable than top-grain leather.
In order to produce the hide, we source vegetable tanning as much as possible. It is the traditional method and environmental friendly.
Though it’s time consuming, it’s worth it because the leather looks natural and develops a unique patina over time.